1. Purpose of the Return Policy:
Our company is committed to providing excellent products and services. If you are dissatisfied with a purchased item or have special circumstances requiring a return, we are willing to offer a flexible return policy to meet your needs.
2. Return Conditions:
Items must be returned within a specified period after the purchase, typically within 30 days from the date of purchase. Returns beyond this period may not be accepted.
Items must be in their original condition, unused, unopened, and with intact packaging.
All relevant accessories, warranty cards, and user manuals must be included.
Customized or personalized items are generally not eligible for return unless there is a manufacturing defect.
3. Return Process:
Please contact our customer service department, providing the order number and detailed reasons for the return.
Our customer service team will provide a return application form for you to fill out and submit the necessary information.
Send the item along with the completed return application form to the specified address. You are responsible for the return shipping costs unless there is a manufacturing defect.
Once we receive the returned item and confirm its compliance with the return conditions, we will proceed with the refund. The refund will be processed according to the original payment method and is typically completed within a certain number of business days.
4. Manufacturing Defects:
If you believe there is a manufacturing defect in the purchased item, you can follow the above process. Once we confirm the defect, we will provide a replacement or a full refund, including the return shipping costs.
5. Special Cases:
In certain situations, there may be special return policies, such as for large bulk orders or wholesale customers. Please contact our customer service team for more information.
6. Final Decision Authority:
We reserve the right to make the final decision on whether to accept a return. Failure to comply with any provisions of the above policy may result in the rejection of a return request.
7. Return Requirements:
When you receive your package, please double check its integrity. If the package is damaged in transit, please be sure to take a video and notify us immediately. To ensure the quality of the product, we suggest you check and debug the product as soon as possible. If you have any questions about the product, please contact us within the 3rd day. We will default that the product has no problem.
We provide product technical support and product software upgrades, these services will be lifelong.