Shipping Information

Shipping options:

Dedicated Air Freight and Standard Air Freight

International shipping costs:

Please check each product page for accurate shipping costs.

delivery time:

Please select the destination country and our logistics system will display the estimated shipping time.

Customs clearance information:

We follow each country's customs policy. Generally, we provide DDP (Delivery - Miscellaneous Payment) service. Please note that customers in Brazil may be required to pay applicable taxes.

Packaging Guide:

We recommend using packaging boxes and bubble bags to protect your goods.

special requirements:

We welcome special requests from customers, such as special labeling, product customization, special handling, or special delivery times.

Cargo tracking:

You can log in to our website backend to check logistics information and track your goods at any time.

return policy:

When you receive your package, please check its completeness carefully. If a package is damaged in transit, be sure to take a video and notify us immediately. To ensure product quality, we recommend that you inspect and debug the product as soon as possible. If you have any problem with the product, please contact us within the 3rd day. We will default the product without issue.

payment method:

We accept a variety of payment methods, including PayPal, credit card, money transfer and wire transfer.

Customer Support:

We provide product technical support and product software upgrades, and these services will be lifelong.

Safety and Security:

Depending on the customs clearance time of different countries/regions and in case of package loss, we provide a guarantee of up to 60 days. If you don't receive your package within this time, please feel free to contact us for a refund or assistance.

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